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mikedejo's profile

Contributor

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2 Messages

Saturday, August 15th, 2015 7:13 PM

can't receive MMS after receiving Nexus 6 replacement

About a month ago I went through Motorola directly to fix my broken screen.  Since I received the new phone (same old SIM) I have been unable to receive MMS messages (SMS is fine).  Currently my phone is on Android 5.1.1, but searching through Google it looks like this issue isn't necessarily due to this version.  anyone have a fix?

Community Support

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15.2K Messages

9 years ago

Hello there @mikedejo,

 

I’m sorry to hear you have been unable to send out MMS messages after receiving your replacement device; I would be happy to assist you.

With MMS messages, the IMEI # of your device needs to be correctly documented within our system.  If the replacement devices IMEI number was not updated in our system, this would explain the issue.  Please send me a private message by clicking here and provide the following:

  • First and Last Name
  • Wireless phone number
  • Best time to contact you

We will contact you within two business days of receiving a response.

Thank you,

Charise

Contributor

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2 Messages

9 years ago

Hi Charise,

 

I was finally able to send/receive MMS after going to the APN settings and modifying the APN protcol to IPv4/IPv6.  That being said I will send you a PM will the new IMEI # for your records.

 

Regards,

Mike

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