New Member
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4 Messages
"Can't install app. App not optimized for use with Secure Folder"
(Also posted in Samsung Thread)
User u/surechap wrote this about the subject line in a reddit thread:
" I keep getting the same pop-up message randomly. I cannot pinpoint the issue."
Many others including myself seem to share this problem. It appears to have started after our last update to our Samsung phones on AT&T networks.
Is this a known problem? Is this being worked on? Is there a way for us to find out more about this problem? Can we fix it ourselves?
ATTHelp
Community Support
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231.2K Messages
4 years ago
Thanks for both post, @Zraxius.
What app are you downloading? Are you downloading using Google Play, or from a third party? Whats the pop-up messaging saying?
Please provide a few more details so we can take a closer look.
Keny, AT&T Community Specialist
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Zraxius
New Member
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4 Messages
4 years ago
Hey Keny. Thanks for Replying!
The error is:
"Can't install app. App not optimized for use with Secure Folder"
...this seems to happen randomly, without provocation, but I'll pay more attention the next time it happens to see if it happens when I open certain apps.
Do we have some type of error message log or the like that can be sent when this happens?
I know that when people have viruses on their computer they can take a diagnostics snapshot that shows the state that their computer is in at the time, along with an error message log and send it to a technician. Can our phones do something like this too? I'm sure there has to be an app that does this if it's not something that's already pre-installed in Android phones.
(edited)
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Heller615
New Member
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3 Messages
4 years ago
I have been having this exact issue myself, not even trying to install any app. It just pops up randomly it seems. I turned off secure folder and it still happened. Kinda driving me crazy.
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Drowningman68
New Member
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2 Messages
4 years ago
This has been happening on my phone since a July update. I think I've had 2 more updates since July but it still is happening. Seems all of us are having this problem.
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Drowningman68
New Member
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2 Messages
4 years ago
This error happens when the phone is just sitting on my table not in use...pops up and fades out.
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