The Samsung Galaxy S24
kem5243's profile

1 Message

Friday, November 24th, 2023 4:27 AM

Can't call from my home on cell.

Samsung S9 works everywhere except in and near my home. Can't send text (Network not available), can't call (Emergency call only). Drive a few blocks and everything works. My wife's Samsung S9+ is having exactly the same problem. Powered off and on numerous times. Sometimes works again for a sort while and then repeats. AT&T says nothing wrong with the cell network, no outages. Maybe my local cell site needs a reboot.

ACE - Sage

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115.9K Messages

3 months ago

If you have home internet, turn on Wi-Fi calling

Community Support

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229.6K Messages

3 months ago

Hello @kem5243,

We're glad you contacted us about that, it's important that we get it fixed.


Here are a few reasons for signal loss or bad signal in general:

This could a location problem. Some outskirts and rural areas get less to no signal as towers maybe located too far off for the frequencies to reach those specific areas, which could be this case. Speaking about frequencies, there are various external devices that interrupt signal strength at your home, devices such as microwaves, refrigerators, washing machines, all run on the same electromagnetic wave length as your mobile carrier. That said, this is prime for service disruption that is undiagnosed.

 

You can look into our Troubleshoot and Resolve Tool on our website to get in depth review of all your devices. By logging in with your myAT&T account, and selecting the proper service, you can get personalized troubleshooting steps and diagnostics for your signal issues.  

You can also take a look at our Network Coverage Map by yourself, to check for a possible outage.

 

Let us know if this helps!

 

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