Skip to main content
AT&T Community Forums

Tutor

 • 

6 Messages

Mon, Jan 28, 2019 2:37 PM

Can't call customer service because out of country

I need to "unlock"/"jailbreak" my phone, but it requests that I text a number that I cannot because I am out of the country. And this website won't give me another way to ask for help aside from calling. I did not think I needed a new SIM because I have a mobile wifi. But now I do.

Responses

Accepted Solution

Official Solution

Constructive

Employee

 • 

13.8K Messages

2 years ago

if you meet the qualifications then click the link to request an unlock code

  • Your device isn’t reported lost or stolen, or involved with fraud.
  • You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
  • Your device isn’t active on another AT&T account.
  • If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
  • Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID (formerly GoPhone®) devices must have at least 6 months of active service.
  • If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
  • If you have a business-owned device, your company must authorize you to unlock it.
  •  Go here if your phone meets all the requirements https://www.att.com/deviceunlock/#/
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

 • 

77.9K Messages

2 years ago

Jailbreaking has nothing to do with a legit carrier unlocking of a phone.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

6 Messages

2 years ago

@Constructive I'm sure you have to go through these steps to make sure people are doing things right. But this is exactly what I did before, and exactly why I can't get my unlock code, because I cannot send or receive texts or phone calls so I cannot receive an IMEI number.

Tutor

 • 

6 Messages

2 years ago

Thanks @lizdance40, just didn't know the correct term. And did not want to be confused with being able to get past my lock screen to my home screen on my phone.

lizdance40

ACE - Sage

 • 

77.9K Messages

2 years ago

Gotcha.

so many terms for so many locks 

screen lock

user lock (iCloud or google)

PUK lock 

carrier lock

boot lock

carriers only control the PUK and carrier lock. 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

 • 

42K Messages

2 years ago


@idontwantthis wrote:

@Constructive I'm sure you have to go through these steps to make sure people are doing things right. But this is exactly what I did before, and exactly why I can't get my unlock code, because I cannot send or receive texts or phone calls so I cannot receive an IMEI number.


You should not need to text to get your phone’s imei. That info should be somewhere on your phone in the phone settings.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

77.9K Messages

2 years ago

@idontwantthis 

The IMEI is in your phone settings under about phone or general, about phone.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

6 Messages

2 years ago

@lizdance40 @sandblaster Thank you both. Literally the website says "Dial *#06# on your device to find your IMEI."
No other explanation. soooo Thought that was it.

lizdance40

ACE - Sage

 • 

77.9K Messages

2 years ago

Pretty sure that only works with At&t service in the USA, never tried it.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

6 Messages

2 years ago

@lizdance40Well I called people who contact tech support dunces, and here I am, a dunce. I didn't see the star before the hashtags *#06# will bring up the IMEI without calling anyone. #06# will try to call whatever number that is, and of course, not work. Though the instructions could just tell you to go into settings and find it there. But whatever. All figured out. Thanks again.

Contributor

 • 

2 Messages

a year ago

I have been locked out and now have to wait 24 hours which I can not do. I have changed the wireless code so now I am able to log in do what I need to do to unlock my phone. How can I speed up that process and get it done today 

Get started...

Ask a new question