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New Member

 • 

1 Message

Wed, Feb 26, 2020 6:36 PM

Can't Access Apps Store, Gmail

Just got an Alcatel phone.
But can't setup my Gmail or access Play store.
Keeps timing out.
Also, on home screen, it says
5041c setup in progress
Tap to finish setup.

But, when I tap, it keeps saying :
Checking for updates.

When I select Play Store, it says
Couldn't sign in. Problem with Google servers.

But, I don't have this problem with my other phone and tablets.

Should I return the phone to the AT&T store?

Sincerely,
DeWayne

Responses

Lilybell2

ACE - Professor

 • 

1.7K Messages

a month ago

Perhaps Customer Service might help. Otherwise, I would explore returning the device.

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