Cannot unlock ZTE phone purchased from AT&T
I went through the process on line and waited four days for an unlock code. The instructions say to use the "soft key". What is that? even if I follow what I can of their instructions, I never get to a place where I am asked for an unlock code. They sent two sets of instructions. One set was if you still had your AT&T sim card. The other was for if you did not have an AT&T sim card. I have an AT&T sim card. My account is active on another phone. This was misplaced for over a month so I purchased a new one. I want to unlock the old one to use in Mexico. It has not been used since 2016. Since it is a go-phone, there is no unpaid balance due or contract that has been broken. I tried calling customer service and have been disconnected twice so far. I paid for this phone and sould be able to use it. Why s there no on at AT&T who can or is willing is help?