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hoppy44's profile

Contributor

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1 Message

Mon, Nov 26, 2018 4:05 PM

Cannot unlock LG tablet with AT&T

Lg G pad 10.1 I cannot unlock to go to home screen! I've tried everything AT&T said to do. Cannot get the reset that is suggested to work.

Accepted Solution

Official Solution

ATTHelp

Community Support

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196K Messages

4 y前

Hello @hoppy44



Thanks for the post.



Since your screen is locked and you cannot get to the Home Screen we need to preform a Alternate Master Reset on your G Pad X10.1 (V930).

  1. Power the device off
  2. With your device powered off, Press and hold the Power and Volume-down button and the same time
  3. Release the Power (while pressing Volume-down) only when the boot-up logo appears, then immediately press and hold only the Power button.
  4. Release all buttons when the Factory data reset screen is displayed.
  5. Press the Volume-down to highlight Yes, and then press Power button to select. The device will reset and boot up.

Please try the Alternate Master Reset, and post back when you get past the locked screen.


Kenneth, AT&T Community Specialist 

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