What is happening with 3G?
owensmp's profile

Contributor

 • 

2 Messages

Mon, May 9, 2016 4:22 PM

Cannot change location services after Device Software Update

I performed a device software update on Friday and updated my Samsung S5 firmware to the following:

 

 

  • Android version: 5.1.1
  • Baseband Version: G900AUCU4CPA2
  • Kernel Version: 3.4.0-5869384
  • Build Number: LMY47X.G900AUCS4CPA2

Since the update, however, I have had trouble changing the location services settings.  When I go to the location services in the Settings-Connections menu, the On-Off toggle is stuck in on and greyed out.  The Mode is also greyed out and stuck in GPS only.  I cannot change either of them.  I also tried the quick settings and when I tap the GPS icon, nothing happens - it used to bring turn on/off the location services from there. 

 

I have tried searching other forums, but have not been able to find a fix.  Help!

 

Community Support

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15.2K Messages

6 y ago

Hi @owensmp

 

Thanks for reaching out to the Community Forums!

 

Wow, that is so strange. I would first try wiping your cache partition to see if this brings the settings back:

  • Power off the device completely
  • Press and hold Volume Up, Home, and Power at the same time
  • When the phone vibrates, let go of the Power key but continue to press and hold Volume Up and Home
  • When the Android System Recovery screen appears, release the keys
  • Use the Volume keys to scroll and highlight “wipe cache partition,” and then Power to select.
  • Once the wipe cache partition is complete, “Reboot system now” is highlighted. Press Power to select.

 

You might also try booting the device into Safe Mode to check for any third-party application interferences.

 

Please let us know if you’re still unable to change your location settings after taking these steps so that we can continue troubleshooting by sending us a Private Message.

 

Thank you!

 

Tim, Community Specialist

Contributor

 • 

2 Messages

6 y ago

Thanks - unfortunately, that didn't work, but I was able to figure out the issue w/ my company's IT team.  It turns out that the issue was caused by the Airwatch Samsung Service.  And the fix was to download version of this from the Google Play store.  Downloading the AirWatch Samsung ELM Service installed a new version and removed the old service from the phone.  Once this was done, the location services started working properly again

 

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