Tarm79

New Member

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16 Messages

Tue, Mar 31, 2020 4:32 AM

Cannot activate replacement phone (trying another post as people are ignoring what I respond)

I received a replacement phone from Asurion. My original phone is unusable, I cannot see the screen and is dripping glass everywhere. I cannot dial 611 nor the activation lines from the new phone. I tried to activate it online it does not recognize my phone number. I am at a loss of what to do.

Responses

lizdance40

ACE - Sage

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75.1K Messages

2 months ago

Have you moved your sim card from the old phone to the new phone?
Without an active SIM card your phone will not work.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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10.2K Messages

@lizdance40 this is at least the 3rd post I gave her advice on how to swap the sim https://forums.att.com/conversations/att-phone-equipment/cannot-activate-replacement-phone/5e82ac1d758fed63fcd75f9f

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

 • 

75.1K Messages

🤦🏼‍♀️
You mean this isn't 24/7 live chat? 😂

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tarm79

New Member

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16 Messages

@Constructive and for the 5th time I can't open the old phone to move it!!! You just never read my replies!!!!!!

Tarm79

New Member

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16 Messages

@lizdance40 sir, I never expected it to be 24/7 live chat. This "employee" keeps giving me wrong information on my posts and then attacks me for it. I am not seeking him out or insulting him, I do not know why he does it to me.

Constructive

Employee

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10.2K Messages

@Tarm79 ive read your replies and also explained all phones have removable sim cards without taking apart the phone except a select few that have a removable battery then the sim may be next to or under the battery perhaps if you shared the model of your phone someone here could give you exact instructions on how to remove the sim if its an iphone theres a small hole on the side that you insert a thin wire or paperclip into it and the door pops open revealing the sim

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

 • 

10.2K Messages

@Tarm79 i am not seeking you out, the way the forums work anytime you post everyone that has replied to your post receives an email (everytime) you post

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tarm79

New Member

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16 Messages

@ConstructiveSir, I tried inputting my number and email on the post, it was blocked out due to the community standards. I am doing the best I can.

Constructive

Employee

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10.2K Messages

@Tarm79 personal information or curse words are automaticly blocked by the forum bots

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

 • 

75.1K Messages

@Tarm79 i gave you the link to activate your new sim on one of your (many) threads. I guess its a scavanger hunt now

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

75.1K Messages

2 months ago

@Tarm79

We cannt see your broken phone and until you posted it, did not know you had a replacement sim card.

You have to provide enough information to get help on a community forum.

New sim activation

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.