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New Member

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2 Messages

Sun, Feb 16, 2020 1:37 AM

Can successfully send a text but if they are on a different carrier they will not receive it

This has been going on for quite a while, my suspicion is my phone was stolen by one of my friends for a bit and i found some spam related tools on it so is it possible at&t might have blacklisted the number?

Responses

Brand User
ATTHelp

Administrator

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112.8K Messages

2 months ago

Greetings @jango_bob,

 

Thanks for bringing this to our attention, we understand the importance of being able to use your device the way you would like. We'd be more than happy to take a closer look into this.

 

But, first we'd need for you to answer some question before we proceed.

  • What are the spam related tools that you're speaking of?
  • When did you realized your phone was stolen? 
  • So, when you send text on a different carrier they don't receive them? But, on the same carrier as you they receive them? 

Feel free to disclose this information for us to better assist.

 

Jacob, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

I don't know what the tool really was because I removed it

Didn't really notice as it as it dissapeared for less than a day and he put it back

Yes, if they send something to me like TMobile to at&t I receive the text but they don't receive mine
Brand User
ATTHelp

Administrator

 • 

112.8K Messages

We appreciate your reply @jango_bob!

 

  • Was your device and mobile number blacklisted after reporting it stolen?
  • Is your cellphone currently using any 3rd party apps or features that may be producing the spam related tools?

Feel free to use our AT&T Mobile Security/Call Protect feature to help protect your android phone from unwanted spam, and receive alerts of mobile theft.

 

If your friends continue to have problems with receiving your texts while active on a different carrier, it would be best for them to contact their provider for additional device troubleshooting.

 

Dwight, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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