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Thu, Aug 6, 2020 12:59 AM

camera app crashes after recent Android update

S8 Active Camera app and Flash light no longer work after recent Android update.  I receive message that camera is being used by another app.  I started the phone in Safe mode and continue to receive the same error.  Not sure what else I can do to fix it.  Factory reset did not resolve it.

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ATTHelp

Community Support

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133.6K Messages

2 months ago

Hello @jerryjax,

 

We're sorry to hear that your experiencing issues with using your device.

 

For further assistance given the difficulties you're experiencing please contact the manufacture of your device.

 

http://sm.att.com/cd3d06cd The link provided will provide you with ways of contact.

 

Also, if you're using a third party app try updating the app or reinstalling the app. 

 

We hope these resources are of assistance.

 

Jonye, AT&T Community Specialist   

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