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Thu, Aug 6, 2020 12:59 AM

camera app crashes after recent Android update

S8 Active Camera app and Flash light no longer work after recent Android update.  I receive message that camera is being used by another app.  I started the phone in Safe mode and continue to receive the same error.  Not sure what else I can do to fix it.  Factory reset did not resolve it.


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144.7K Messages

6 months ago

Hello @jerryjax,


We're sorry to hear that your experiencing issues with using your device.


For further assistance given the difficulties you're experiencing please contact the manufacture of your device. The link provided will provide you with ways of contact.


Also, if you're using a third party app try updating the app or reinstalling the app. 


We hope these resources are of assistance.


Jonye, AT&T Community Specialist   

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