Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
The Samsung Galaxy Z Flip4
jxmfpggr's profile

New Member

 • 

6 Messages

Tue, May 24, 2022 9:15 PM

Calypso 2 firmware update fails with 'Error'

The firmware update process over wifi ends with an image of a broken Android and the text "Error" flashing on the screen for a second or two. All I can think to do right now is try a factory reset. Any suggestions?

Accepted Solution

Official Solution

New Member

 • 

6 Messages

3 m前

Thanks.

I did a factory reset, after which the firmware upgrade was fine.

ATTHelp

Community Support

 • 

195.5K Messages

3 m前

We want to help resolve your failed software update, @jxmfpggr

 

There are a number of things that may be preventing your device from updating. Below are a few: 

  • AT&T Branded Device - Software update releases are only available for AT&T branded devices. This means if you brought your device from another carrier, it may not download. You may need to contact the manufacturer. 
  • The device must be on the AT&T network to download the update.  
  • Space - If your device does not have enough space, consider erasing unneeded files to make room.
  • If the device was not originally on the AT&T network, the update may fail.
  • Power - Your device may need at least 80% battery power.

For more information, check out Firmware Updates – Things To Know From AT&T

 

Let us know how this helps. We're here if you require additional assistance. 

 

Sydne, AT&T Community Specialist

ATTHelp

Community Support

 • 

195.5K Messages

3 m前

We're glad that you've successfully updated your devices software version, !

 

If you need assistance in the future, please come back and visit as we are always here to help! Thank you for connecting with the AT&T Community!

 

Jonye, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.