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The Samsung Galaxy S24
AngelaAvers's profile

New Member


1 Message

Friday, April 22nd, 2022 6:35 PM

Calls that aren't from my contacts are being immediately diverted to voicemail. I am missing important calls.

I don't know why this is happening.

Samsung S10plus

I turned off the CALL PROTECT features.

It still happened.


It's still happening.

I am missing very important calls. I can't just have a friend call me to check, because they are my known contact.

Please help

Accepted Solution

Official Solution

Community Support


232.9K Messages

2 years ago

Hello @AngelaAvers let's provide you a resolution to your 


After looking into this for you, I have found another article with two different ways to step it up.  One of the ways is how to check online! Here are the steps!


  • Go to the Online Portal.
  • Scroll down until you see Featured Controls.
  • Click on Do Not Disturb.
  • Select On to enable the feature, Off to disable the feature.
  • Select Save.


Using Your Home Phone


  • To turn on the Feature Dial: *78#
  • To turn off the feature: Dial 79#

Have an amazing day!


Ashley, AT&T Community Specialist 

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