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LL3459's profile
LL3459
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Teacher

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22 Messages

Tue, Apr 28, 2015 7:33 AM

Calls breaking up

I recently transferred my service from Verizon to ATT and  have the Samsung 6.  When talking on the phone my callers tell me I keep breaking up or they cant understand.  I have no trouble hearing them. 

I am wondering could this be my phone?

Accepted Solution

Official Solution

GLIMMERMAN76

ACE - Expert

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23.4K Messages

7 y مضت

no its hdvoice.  Go into your setting/mobile networks/mobile data/ and shut off enhanced 4g LTE services.  

 

For some reason HDvoice works if I call my wife on her s6 but anyone else the call breaks up.

LL3459

Teacher

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22 Messages

7 y مضت

Thank you I did what you recommened and so far so good, calls are not breaking up. 

Have a nice day and thanks again Glimmerman.

GLIMMERMAN76

ACE - Expert

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23.4K Messages

7 y مضت

@LL3459

 

if this solution worked can you mark it as accepted so people can find it easly 

Contributor

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1 Message

6 y مضت

i have a iphone 5s and i've been have truble with droped calls and people tell me my call is breaking up. i turned off 4 g LTG  and so far have not had any problems.

thanks

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