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The Samsung Galaxy S24
krisann21's profile

New Member


1 Message

Tuesday, July 26th, 2022 12:19 PM


I cannot make or receive any phone calls since yesterday 7/25 1pm. Crosby MN 56441 Texting doesn't work either. Mobile network state says disconnected. Network unknown. Tried all the troubleshoots and still won't work. I use this phone for work please help. LgV60thinQ

Accepted Solution

Official Solution

Community Support


232.7K Messages

2 years ago

Hi there @krisann21, let's shed some light on calls that you are not receiving to your LG V60.


In most cases, you can force your phone to reconnect with a closer, stronger signal by performing a restart:

  • Swipe down from the Notification bar, then select the Settings icon.
  • Select Connections, then select Mobile networks.

You are able to visit device support for additional assistance followed by powering down your device for thirty seconds before turning it back on. Check out our Signal & Cellular Data to view cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.


It's important to collect accurate information throughout this process and at times it may be necessary to explore other options to troubleshoot, such as:

Please let us know if this helps. Should these options not work for you, we'll be happy to invite you into a Direct Message to further assist. Thank you for reaching out to the AT&T Community Forums.


Ashley, AT&T Community Specialist 

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