Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Contributor

 • 

2 Messages

Wed, Dec 12, 2018 3:15 AM

Caller ID only showing "unknown" for all calls

My wireless phone just started showing "unknown" on my caller ID even with the people on my contacts list. I have a Kyocera Duraforce Pro E6820 and I need help asap please

Responses

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

2 years ago

Hello @Dinsipjnsn,

 

We'd love to assist you with this issue! In order to do so, we'll need to move this conversation to a private setting. I will be sending you a private message; be sure to check your forums inbox so we can continue our discussion!

 

Collin, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

4 Messages

10 months ago

I am having the same problem! People who call me that are in my contacts are just coming up with the phone number, so if I don't know the # by heart I have no idea who's calling me.  I need help fixing this like it was yesterday. 

Tutor

 • 

4 Messages

10 months ago

Oh I have a Samsung Galaxy 8 Active

Contributor

 • 

1 Message

10 months ago

We are having the same problems with our s8 actives. Have you gotten any help? I've tried Google but nothing found there has helped 

Tutor

 • 

4 Messages

10 months ago

I sent it through email but just in case no I haven't received a reply. I have too many contacts with the position I hold so I will probably go to At&t today

Tutor

 • 

4 Messages

10 months ago

Called Samsung

 

Go to settings

Select apps

Scroll to call protestant

Disable this app

It worked for me