Ask a question
For the latest on our response to Coronavirus (COVID-19), click here.
Mon, Apr 22, 2019 6:22 PM
When receiving calls contact name does not appear but number does how can I fix this annoying problem
a year ago
Hello @JmaNva I have a suggestion; Disable the AT&T Call Protect App in your settings, and restart the phone. It would be greatly appreciated if you would let me know if that works!
Thank you,your advice worked
Where do i find the caller protect app so i can disable it?
there is no way to disable the app. Also, it says "Protect," not "Call Protect."
Under Settings on pull down on home screen>>Apps>>Call Protect (mine is AT&T Call Protect)>> click on and disable and it will ask for permission to uninstall>>restart. I now have complete caller ID back. I am Happy Thank You!
THANKS A MILLION!!! TOTALLY WORKED!!!! Has anyone who has done this ( disabled att call protect app) had any issues? Has anyones device changed at all from the small to extreme??? In any way whatsoever??? LITERALLY!!! PERIOD!!!
THANKS A MILLION!!! TOTALLY WORKED!!!! Has anyone who has done this ( disabled att call protect app) had any issues? Has anyones device changed at all from the small to extreme??? In any way whatsoever??? LITERALLY!!! PERIOD!!!!
Disable both of those apps. Dont worry about the messsge. That will fix the problem. Everyone has complained about this. I have yet to see an explanation of why the apps have messed up our caller id, but this fix really works. No need to restart your phone either.
10 months ago
Nope, didn’t work on my iPhone.
8 months ago
Allow me to say this as polite and as kindly as I can: I DO NOT HAVE A SMARTPHONE!!!!!
On August 12 or August 13, 2019 I was promised, I was assured, I was told that my Caller ID would be reactivated after having a power failure by someone at the call center. It has NOT BEEN reactivated yet.
Please fix this problem, NOW. Thank you.
Once More: I DO NOT HAVE A SMARTPHONE.
My Caller ID does not work. Employees at a call center promised, assured, and stated that my Caller ID had been reactivated after a power failure occurred.
Please fix this problem, now.
7 months ago
Good. good , good. thank you so much. I have the galaxy s9 which doesn't come withe the caller name Id app pre- installed and after 6 months waiting for a solution I could transfer the app from my previous s7 edge to the s9 using the airdroid app. Initially didn't work, but thanks to your explanation I made it work. I am very happy now.
If some one here try to transfer the app has to be patient. Once you install the app in the galaxy s9, you must wait couple hours some times in order to find the app in your screen. Bust first thing you most do after install the app is go to app permissions and grant all the required permits to the app, then disable the att call protection. One more time thanks.