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Tutor
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2 Messages
Caller id not working
When receiving calls contact name does not appear but number does how can I fix this annoying problem
Responses
Accepted Solution
Official Solution
Ulak34
Associated Member
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158 Messages
a year ago
Hello @JmaNva
I have a suggestion; Disable the AT&T Call Protect App in your settings, and restart the phone. It would be greatly appreciated if you would let me know if that works!
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JmaNva
Tutor
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2 Messages
a year ago
Thank you,your advice worked
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Privetfla
Scholar
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285 Messages
a year ago
Where do i find the caller protect app so i can disable it?
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Pepys1
Tutor
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10 Messages
a year ago
there is no way to disable the app. Also, it says "Protect," not "Call Protect."
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DorriB
Tutor
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2 Messages
a year ago
Under Settings on pull down on home screen>>Apps>>Call Protect (mine is AT&T Call Protect)>> click on and disable and it will ask for permission to uninstall>>restart. I now have complete caller ID back. I am Happy Thank You!
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Pepys1
Tutor
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10 Messages
a year ago
either of my choices align with yours. I have two choices:
(1) "AT&T Protect Plus," with option to uninstall or force stop.
(2) "Call Protect," with option to disable or force stop. If I click
Disable, window pops up: "Disabling built-in apps may cause errors in
other apps," with options to Cancel or Disable.
Any ideas? thanks for input!
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DorriB
Tutor
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2 Messages
a year ago
I saw this post about disabling "Call Protect" and tried it and now I have
my Caller ID back working the way it use to. I think there was a message
about reverting back to previous version of Call Protect.
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OutlawLife
Contributor
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2 Messages
a year ago
THANKS A MILLION!!! TOTALLY WORKED!!!! Has anyone who has done this ( disabled att call protect app) had any issues? Has anyones device changed at all from the small to extreme??? In any way whatsoever??? LITERALLY!!! PERIOD!!!
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OutlawLife
Contributor
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2 Messages
a year ago
THANKS A MILLION!!! TOTALLY WORKED!!!! Has anyone who has done this ( disabled att call protect app) had any issues? Has anyones device changed at all from the small to extreme??? In any way whatsoever??? LITERALLY!!! PERIOD!!!!
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Privetfla
Scholar
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285 Messages
a year ago
@Pepys1
Disable both of those apps. Dont worry about the messsge. That will fix the problem. Everyone has complained about this. I have yet to see an explanation of why the apps have messed up our caller id, but this fix really works. No need to restart your phone either.
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PWinterton
Contributor
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1 Message
a year ago
Nope, didn’t work on my iPhone.
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companyhater
Contributor
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2 Messages
a year ago
Allow me to say this as polite and as kindly as I can: I DO NOT HAVE A SMARTPHONE!!!!!
On August 12 or August 13, 2019 I was promised, I was assured, I was told that my Caller ID would be reactivated after having a power failure by someone at the call center. It has NOT BEEN reactivated yet.
Please fix this problem, NOW. Thank you.
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companyhater
Contributor
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2 Messages
a year ago
Once More: I DO NOT HAVE A SMARTPHONE.
My Caller ID does not work. Employees at a call center promised, assured, and stated that my Caller ID had been reactivated after a power failure occurred.
Please fix this problem, now.
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quelain
Contributor
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1 Message
a year ago
Good. good , good. thank you so much. I have the galaxy s9 which doesn't come withe the caller name Id app pre- installed and after 6 months waiting for a solution I could transfer the app from my previous s7 edge to the s9 using the airdroid app. Initially didn't work, but thanks to your explanation I made it work. I am very happy now.
If some one here try to transfer the app has to be patient. Once you install the app in the galaxy s9, you must wait couple hours some times in order to find the app in your screen. Bust first thing you most do after install the app is go to app permissions and grant all the required permits to the app, then disable the att call protection. One more time thanks.
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