Call forwarding just does not work
I have had a perennial issue with call forwarding for the last 2 years and it has become a real pain, so I'm looking to finally solve it this time, if one of the AT&T support guys can help. Each time I go abroad, I want to just forward my wireless number to another line (in the U.S.) and turn off my phone, but up to this point it has never worked. I have a Samsung Galaxy S8+, and have tried both of the following methods:
- Go to settings->Supplementary Services->call Forwarding->Always Forward, turn on and add the number
Both methods have exactly the same effect, they say that the phone has been forwarded unconditionally (MMI is successful), and I even get an icon in my notification panel stating that call forwarding is on unconditionally. Now my phone never rings.
So, here's the problem....if I call my number from another phone it just goes straight to voicemail. I have tried all of the following with no success:
- Leave the phone switched on and on the network: It doesn't matter how long I leave it on for, the call forwarding never goes anywhere, all calls just go directly to voicemail, and not to the number I forwarded to
- Turn the phone off completely....same as above, it doesn't help
- Forward to several different numbers including another AT&T wireless number and even a landline...It doesn't matter where I try to forward to, as soon as I turn on call forwarding all incoming calls just go directly to voicemail and not to the number I forwarded to.
Am I missing something here? As far as I can tell, call forwarding just plain doesn't work on AT&T, any attempt to turn on call forwarding will say it is on and then just forward all calls directly to voicemail.
Pleease help, I'm getting desperate.