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Mon, Jun 1, 2020 10:03 PM

BYOD existing messages and voicemails

I have an existing ATT account. If I want to add a BYOD android phone what happens to the existing messages and voicemails? The phone is on another carrier at this time. I want to keep the messages and voicemails. What is the best way to retain these messages and voicemails?

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ATTHelp

Community Support

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124.1K Messages

a month ago

Hello, @DSF116pem,

 

Thank you for reaching out. Most of the data on your device should be carried over. You can use the AT&T Mobile Transfer app to be sure.

 

We'd love to see if we have a way to preserve your voicemails. What type of device is this? Please let us know.

 

James, AT&T Community Specialist

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