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New Member

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1 Message

Sat, Feb 1, 2020 3:38 PM

Broke my old device

Broke my old device I don't have the phone anymore but I transferred my mobile number to a new device, is there any way I can get my photos and videos from my old phone if I don't have it

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Accepted Solution

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lizdance40

ACE - Sage

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72.4K Messages

2 months ago

Obviously not. The only way to retrieve data is if you have backed it up in some sort of cloud storage.
BTW, AT&T no longer has the AT&T locker backup service. That service was discontinued over two years ago and the storage purged

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

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36.1K Messages

2 months ago

Only if they are saved somewhere other than that phone. ATT doesn’t have them.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Lilybell2

ACE - Professor

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1.7K Messages

2 months ago

If it's an Android phone, and you used a Google account on it, it might have automatically backed up to Google's cloud; it can't hurt to check. Log in with the same Google account you used on your old phone and then go to photos.google.com to see if your photos and videos are there.

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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