Brand new Galaxy S6 cracked by itself
Hi there, yesterday (May 10th, 2015) I traded in a Galaxy S5 for a brand new Galaxy S6 for my wife (a nice Monther`s Day gift I thought). Today she was using it and the cellphone case (not an external case, the cellphone`s own golden back cover) cracked by itself. She heard when it happend. Really? Last than 1 day of usage... She took it to the AT&T store at Park Place Mall and they said it cannot be returned, that I have to use the insurance and pay deductible, etc. WHAT ??????????? There must be a better customer service than this... Please help and advise what can we do.