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Sun, Aug 25, 2019 3:56 PM

Bottom buttons not working on my at&t axia

I have an at&t axia that i purchased from a friend and last night out of nowhere the back button suddenly stopped working and when I checked the home button and the recent apps button i found that they are also not working


Accepted Solution

Official Solution

Brand User



107.8K Messages

5 months ago

Hello @synistergfys,


We can definitely provide you with some troubleshooting steps for when your cell phone's keys are being unresponsive. We recommend that you first try restarting your device to see if that helps. If you're still having the same issue, you can also try backing up your data, then performing a factory reset by following these steps:


On the Home screen, swipe up the screen, tap to enter the Settings screen. Then, choose System > Backup > turn it on.
• Back up to Google Drive: Back up app data, Wi-Fi passwords and other settings to Google Drive.
• Backup account: Set up or edit your Google backup account.


On the Home screen, swipe up the screen, tap to enter the Settings screen. Then, choose System > Reset options.

Erase all data (factory reset): Erase all data from your phone’s internal storage


Let us know if this helps.


Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Master


3.2K Messages

5 months ago

Do a factory reset. If the buttons still don't work, you have to replace the phone.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.