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BBQDan's profile

Contributor

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2 Messages

Tue, Jan 13, 2015 3:32 PM

Blocking "Unavailable" versus "Unknown" calls

I have a Samsung Galaxy Note 4.0 running Android 4.4.4.  Until a recent software update, all calls without a number showed up as "Unknown" and these were easily blocked in Settings using a checkbox.  Recently, I began to receive several calls a day from "unavailable" and there is unfortunately no option to block that.  These calls come through as normal calls.  The auto-reject list only accepts actual numbers (plus the Unknown checkbox option) so I have no way to block these calls.

 

Is there any way to block them?  Is there downloadable phone software/apps that are more flexible than the default Samsung/Android/ATT phone software?  I anyone else experiencing this same issue?

 

(Please don't respond with answers like "just don't answer" etc.  I'm not answering them, I don't want to accept calls from unknown numbers nor do I want my phone ringing 5-10 times per day and I;m looking for practical advice on blocking the call).

 

Thanks for any advice!

Community Support

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15.2K Messages

7 y ago

Hi @BBQDan

 

Unfortunately at this time, there would not be a way to block such calls from getting through. The “Unknown” block in your device settings is performed on a device level. In order for this to continue with the “Unavailable” calls, this would need to be added as a rule in the device settings by Samsung. It appears in this case, as it was changed with the software update, it may be a bug that will be fixed in a future update.

 

We do offer our own service which can block calls called AT&T Smart Limits, however, this also would be unable to block either Unknown or Unavailable numbers.

 

Thanks!

 

Charise

 

Contributor

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2 Messages

7 y ago

Thank you. Is this the sort of thing you can communicate to Samsung so we are sure they are aware of it?


________________
Dan Lowman
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312.399.7252
dlowman@grenzglier.com

ACE - Sage

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97.5K Messages

7 y ago

Just so you know, doctor and dentist offices often are "unavailable" for privacy reasons
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