Contributor
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2 Messages
Blocking "Unavailable" versus "Unknown" calls
I have a Samsung Galaxy Note 4.0 running Android 4.4.4. Until a recent software update, all calls without a number showed up as "Unknown" and these were easily blocked in Settings using a checkbox. Recently, I began to receive several calls a day from "unavailable" and there is unfortunately no option to block that. These calls come through as normal calls. The auto-reject list only accepts actual numbers (plus the Unknown checkbox option) so I have no way to block these calls.
Is there any way to block them? Is there downloadable phone software/apps that are more flexible than the default Samsung/Android/ATT phone software? I anyone else experiencing this same issue?
(Please don't respond with answers like "just don't answer" etc. I'm not answering them, I don't want to accept calls from unknown numbers nor do I want my phone ringing 5-10 times per day and I;m looking for practical advice on blocking the call).
Thanks for any advice!
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi @BBQDan
Unfortunately at this time, there would not be a way to block such calls from getting through. The “Unknown” block in your device settings is performed on a device level. In order for this to continue with the “Unavailable” calls, this would need to be added as a rule in the device settings by Samsung. It appears in this case, as it was changed with the software update, it may be a bug that will be fixed in a future update.
We do offer our own service which can block calls called AT&T Smart Limits, however, this also would be unable to block either Unknown or Unavailable numbers.
Thanks!
Charise
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BBQDan
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2 Messages
8 years ago
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Dan Lowman
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formerlyknownas
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8 years ago
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