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Fri, May 28, 2021 4:56 PM

Blacked out LCD - Data Transfer

I cracked my phone's LCD and it's completely blacked out over the past 24 hours. I ended up getting an upgrade since it was cheaper than replacing the LCD. Is it still possible to transfer my data from the original phone? I can no longer unlock it with the pin or the fingerprint reader.


Community Support


176.5K Messages

6 m ago

It's great that you were able to get your device replaced, @!


Let's look into helping you transfer your data from your old phone. Currently, the only way to transfer that data from your old, locked phone would be if your phone's data was backup and saved.


It's likely possible to check if you have available backups via Google Drive. Once you are signed into your Google account on your new mobile device or computer, check your settings for backups.


Also, if you have set up AT&T Messages backup and Sync for your messages in the AT&T cloud, you can keep the conversation going from your phone, tablet or smartwatch.


Hope you are able to recover your data. Let us know how this worked!

Syedah, AT&T Community Specialist

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