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2 Messages

Mon, Apr 6, 2020 3:31 PM

Blackberry KEYone audio not working

My husband has a Blackberry KEYone cell phone and the last several weeks he can't get the audio to work when he is trying to watch a video or video chat. We've tried everything and can't figure out what's wrong with it or how to fix it.

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Brand User
ATTHelp

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121K Messages

2 months ago

Hello @barbpalwil

 

We'd be delighted into finding out why your husband's cellphone audio isn't working properly!

 

  • Has the cellphone sustained any physical/water damage before the audio failure?
  • Does the audio still not work when speaking with someone during a phone call?
  • Have you checked for new software updates for the device,video, and video chat app?

Provide us more details for further review. We're always ready to help!

 

Dwight, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

No physical or water damage. Audio works during a call. Don’t know about software update. Where do I go to check that?