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Tutor

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4 Messages

Wed, Oct 10, 2018 12:39 PM

Blackberry KeyOne ATT Uverse App issue

Have a brand new BB KeyOne from ATT.  Have loaded the ATT Uverse app but when I try to stream live programing or use the on demand feature I get a notification that the Parental Controls on the Master Account have to be modified.  Did that and there are no restrictions selected but i still get the same message.  I dont have that problem with either of the Iphones 7 or 8  we just  set up.  Any assistance would be much appreciated.  

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Official Solution

Brand User
ATTHelp

New Member

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120.3K Messages

2 years ago

Hi @Bellsouth1991,

are you getting this message when you're connected to your home network or when you're away? Check out the article for some basic u-verse app troubleshooting steps.

Dee, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Brand User
ATTHelp

New Member

 • 

120.3K Messages

2 years ago

Hello @Bellsouth1991

Have you tried using your https://soc.att.com/2ON5srF email address to login?

Check out this link here with some helpful tips on what you can do.

Let us know if that helps.

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

2 years ago

The message appears when connected to our home network.  

Tutor

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4 Messages

2 years ago

Used my email address to log into the app rather than the ATT ID.  Both worked to login to the app, but the email address made the parental controls message and associated restrictions go away.  Thank you for the suggestion.  It worked.