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Bad Warranty Replacement Phones- Already on my FOURTH REPLACEMENT
I purchased a new Samsung S6 Edge when it first came out. The phone stopped working within a few months. After a lot of running around trying to get the phone fixed and going through Samsung and AT&T, I was finally able to just get a replacement through my warranty. Well, the same problem occurred with my replacement phone, and all of a sudden, the phone would not hold a charge and eventually just stopped working. This issue brings me to my third S6 Edge Phone. I told the Customer Service Representative that I have concerns that this replacement will break again, as this seems to be a pattern. She told me that if it does break again, I would be able to choose a new device equal to my current phone. Well guess what? It hasn't even been three weeks and the new replacement broke AGAIN. I call AT&T to request to change the device. After being on hold for an hour and being redirected to different departments, I am finally told that I can only get a replacement of the same device, and that I was misinformed by the previous representative. On top of that, they tell me to go to different customer service centers in my city to get the phone looked at. I tell them I am tired of running around and wasting my time trying to fix something I know is dead. Finally, they tell me they will send me my FOURTH phone. If you have to replace a phone four times in one year, I feel like you have every right to select a different device. I am very disappointed with AT&T's lack of service and honesty. I am now waiting for my fourth phone to break as it seems to be a reoccurrence and I do not trust this warranty service anymore. STOP SENDING ME BAD REFURBISHED PHONES, AND HONOR YOUR WORD! I am so fed up that I will change carriers even though I have been a loyal AT&T customer for over 10 years.
Has anyone else had this issue before? This experience has left me very frustrated and unhappy with AT&T and Samsung.