Literally, occurred yesterday morning, 06/19/2019. First purchased the phone 05/06-05/07/2019. I'm not one for living on the phone all day it is used prn. Yesterday morning went as usual for a work day. My phone is set to snooze every 10 minutes at 630am. The very last snooze at 710am I had turned/swiped the screen to cease the alarm, out the door for work. Approximately, 7-8 minutes to work, the phone notifications sounds off. I proceed to check and was unable to do so. The phone has no damage nor liquid damage, which brings me to here. I have attempted the trouble shooting numerous times with various issues applied, and still have no resolve for the problem. Service was just placed or Bill paid on Monday 06/17/2019 w/ cricket then this happened. Of course, walmart is not trying to replace or help, just buy another, I don't have that luxury. I have been trying to contact ATT and get no where with that darn robot. I'd like a replacement or something else of equal or lesser value but equal to size. There's no damage, mishandling of the phone, NOTHING. I DONT KNOW WHAT TO DO. Purchasing another phone is something I can't do. However, due to the circumstances I would like a replacement. Help please!!!!!