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Sun, Jan 6, 2019 9:36 PM

Axia phone

My mother has an AXIA phone and it will not let me swipe to unlock.  When I touch something on the screen it is a voice telling me what it is that I tapped.

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ATTHelp

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121.1K Messages

a year ago

Hi, @angie2870,

 

We'd love to help with this. Press and hold the Power/Lock button, then select Restart. If you're still having issues with the screen after, try the AT&T Troubleshoot & Resolve Tool. Click on Screen under Device/software issues and follow the steps provided. Let us know if this helps.

 

James, AT&T Community Specialist

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