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Tue, Mar 19, 2019 3:14 PM

ATT Visual voicemail

ATT Visual voicemail will not work on my Android Motorola Droid turbo 2. I got the phone through Verizon in Nov 2016. A few days ago I switched to ATT  and I am trying to get ATT Visual voicemail to work to no avail. Do you have any info that help me to make it work? Thanks


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140K Messages

2 years ago

Hello @KWGray,


We can definitely provide you with some more information about using Visual Voicemail on your cell phone. The Motorola Droid Turbo 2 is only compatible with Verizon, as shown in the specifications for your device on the Motorola website. Visual Voicemail is a feature that is specific to your carrier and because your cell phone is unlocked but not AT&T branded, there is no guarantee that all of the features will work properly. Instead of trying to use the built-in Visual Voicemail feature on your cell phone, we recommend that you Get the AT&T Visual Voicemail app and see if you can get your voicemail to work this way. Please let us know if you have any further questions or concerns.


Sean, AT&T Community Specialist

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