What is happening with 3G?
L

New Member

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8 Messages

Fri, Jan 14, 2022 9:00 PM

AT&T Visual Voicemail software no longer works with Android 11?

I recently migrated to a Microsoft Surface Duo 2 from original Surface Duo.  Both being Android devices.  The Duo 2 is now a Android 11 device and not long after I upgraded the Duo 2 to Android 11, the Visual Voicemail software quit working. I suspect this was due to an update AT&T made to the Visual Voicemail program.  I have communicated the issue with Microsoft Support and they feel the issue is with AT&T.  It is their software.....Can someone investigate the problem?  Having the latest and greatest equipment is not of much use if it does not have equivalent software to operate it with. 

Accepted Solution

New Member

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8 Messages

4 d ago

Let's try 3:30pm?

Accepted Solution

ATTHelp

Community Support

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180.3K Messages

4 d ago

Hello @LecoBill

 

 

Sounds good, I will give you a call at the requested time. -Lisa

New Member

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8 Messages

10 d ago

Here's a screen print:

New Member

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8 Messages

10 d ago

My data plan does include Visual Voicemail.

ATTHelp

Community Support

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180.3K Messages

10 d ago

Hey there @LecoBill, we'd be happy to help with your visual voicemail inquiries. 

 

Let’s meet in a Direct Message to discuss your concerns more. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

Look forward to helping!

 

Lynn, AT&T Community Specialist

ATTHelp

Community Support

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180.3K Messages

7 d ago

Hello @LecoBill

 

 

It was my pleasure speaking with you. Sorry to hear about the visual voicemail concerns. I did reach out to Harry the AOP. I will wait to hear back from him so we can get the permission to assist further. I will complete a few steps in my internal system that requires the authorization. I appreciate your patients. I will let you know when I have an update to share. -Lisa

ATTHelp

Community Support

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180.3K Messages

6 d ago

Hello @LecoBill

 

 

I called and left a detailed message. I did get approval to assist with your visual voicemail concerns from the authorized person on your account. Please let us know when you will be available to chat today so we can complete some steps. Thanks, Lisa

ATTHelp

Community Support

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180.3K Messages

5 d ago

Hello @LecoBill

 

I called and left a message and also followed up on social media. We have not heard back from you. If you need any further assistance please follow up on here. Thank you, Lisa

New Member

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8 Messages

5 d ago

Lisa,

You can contact me anytime the rest of this afternoon or even tomorrow afternoon.

Thank you

ATTHelp

Community Support

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180.3K Messages

5 d ago

Hello @LecoBill

 

 

Thank you for the response. I can schedule a call for tomorrow what time would be best? -Lisa

ATTHelp

Community Support

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180.3K Messages

4 d ago

Hello @LecoBill

 

 

Please power-cycle the device and let us know if you can access the visual voicemail. -Lisa

New Member

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8 Messages

4 d ago

Lisa,

I power off the phone for at least fifteen minutes.  Restarted and try setup of Visual Voicemail with Storage and cache cleared.  No improvement.  Will not activate.  I am receiving a text sms message and mms mess

age.

ATTHelp

Community Support

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180.3K Messages

4 d ago

Hello @LecoBill

 

 

Thank you for following up. We will have to have text support look into this for you. I can escalate the concerns. I will need to know when will be the best time for you and we will need for you to have an alternate line. They may want to complete some troubleshooting steps. Also, do you have the latest software on your device? -Lisa

New Member

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8 Messages

4 d ago

Yes, all software has been updated. 3:00pm tomorrow is fine for me. 

ATTHelp

Community Support

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180.3K Messages

3 d ago

Hello, can you give me a call at 2012141160.

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