The Samsung Galaxy S24
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New Member

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1 Message

Sunday, February 7th, 2021 1:12 AM

at&t / total wireless

Hi,

I cannot get texts from friends on total wireless.  I am on at&t.  We have been texting fine until somewhere between Jan 17-19.  I have a Google Pixel 4A, she has an iphone and her husband has another android.  They live in MO.  They can text back and forth with my husband.  We have reset my phone as well as tried my old phone but no texts from them.  PLEASE HELP.

Community Support

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231.3K Messages

3 years ago

We can help you receive messages, @morris3

We understand how important your message service is and want to make sure yours is working as it should. 

  • Are you using an AT&T branded Google Pixel 4a, or an unlocked version? We'd like you to double check your messaging settings to make sure your friends not blocked. Here's how:
    1. Open your Messages app
    2. Select Menu icon
    3. Choose Spam & blocked
    4. If you see their number, select the Delete icon twice to confirm

We recommend Signing in to the AT&T Troubleshoot & Resolve (TS&R) tool so we can run a few tests. Simply scroll down to Fix an issue, sign in and choose Messaging under Service issues. Its very easy to use and can save you time vs. calling a tech agent by phone. 

Please check your app settings, and use TS&R then try testing it out. Follow back up to let us know how it goes. Thank you! 

Keny, AT&T Community Specialist 

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