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Penguinkid's profile

Tutor

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4 Messages

Fri, Aug 10, 2018 1:53 AM

AT&T sold me an HTC One A9 and hasnt given me any of the released software updates?

I bought an HTC One A9 new from AT&T around the end of 2016 at the time I was expecting to get frequent updates as they were released because I was buying a new phone. However AT&T totally dropped the ball and almost a month or two after I bought the phone stopped selling HTC phones. I then never recieved updates some of which have been out now for well over a year.Yet AT&T still charges me for the monthly installment plan of a phone that was outdated the a month or two after I bought it. Overall a really bad experience and I want to find a solution to my problem. So when can I expect to get the nougat software update?

ATTHelp

Community Support

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180.6K Messages

3 y ago

Hi @Penguinkid

 

Thanks for reaching out to us! Android Marshmallow is the most current update that we currently have for your device; you can sign up here to be alerted if we push out Oreo to you. We apologize for any inconvenience.

 

Darais, AT&T Community Specialist

ACE - Sage

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92.3K Messages

3 y ago

@Penguinkid

No carrier can provide an update the manufacturer doesn’t send them.  

Tutor

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4 Messages

3 y ago

I find that hard to believe considering every other carrier gave out the nougat update for the HTC One a9. The only carrier who hasn't given it out is at&t.

Tutor

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4 Messages

3 y ago

I'm not even talking about Android Oreo I'm referring to Android nougat which every other carrier gave out the update for the HTC One a9 except at&t.

ACE - Sage

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92.3K Messages

3 y ago

Despite the reply from Support, it’s not correct.   Att provided the Nougat update in May.   

https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1135336?make=HTC&model=OneM90PJA110

Android phones are promised 2 years of OS updates.  Which it has been provided.  Android 5 to 6 and then 7.  If you are using ATT and not getting the Nougat update call tech support.  If you are not still using ATT, you wont get updates.

 

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