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Indra58's profile

Contributor

 • 

1 Message

Tue, Dec 11, 2018 5:34 AM

AT&T provided unlock code does not work

 

 

EDIT: The code does work.

 

It was not working the first 3 times I tried it. This is what I did to fix it.

 

1. Factory reset - no sim inside.

2. insert att sim and go through setup wizard.

3. power off phone then switch to different carrier sim.

4. power on and when it asked for the code I entered it again. This time it worked HOORAY

ATTHelp

Community Support

 • 

171.5K Messages

3 y ago

Hello @Indra58

 

Great! We're glad to hear that your phone is now unlocked and can be used to stay connected with everyone!

 

Thank you for reaching out to the the AT&T community, and you have a great day!

 

Dwight, AT&T Community Specialist

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