What is happening with 3G?
Kaywar's profile

Contributor

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1 Message

Wed, Sep 20, 2017 4:39 AM

AT&T Phone Has Weak Signal On Straight Talk Service

My friend recently gave me his unlocked Galaxy Note 3 from AT&T. Before he gave it to me, he had his service with Straight Talk on it. Once I had gotten the phone I went out and set up the phone with Straight Talk as well. Ever since, I have had terribly weak signal, where as I asked my friend if he's had the same issues with the phone and he said he didn't have any problems with signal at all. What is going on here?
ATTHelp

Community Support

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180K Messages

4 y ago

Good Morning @Kaywar,


I am sorry to hear you have a weak signal on your phone.  It is difficult for a phone to work efficiently when our cell phones are not working to capacity.


When a phone is unlocked, the phone becomes available for use on any carrier.  It is not considered to be just an AT&T phone anymore.  Since you have your service through Straight Talk, my suggestion is for you to notify Straight Talk.   This way  the signal issue can be resolved. 


I hope this helps.


Donna V, AT&T Community Specialist

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