Contributor
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3 Messages
AT&T LTE situation with US ASUS ZenFone 2 ZE551ML
Not having a micro SIM, and only the nano SIM from my iPhone 6, I went to the AT&T store to get provisioned over to a micro SIM.
There the associate decided, without my knowledge, to change my data plan based on the ZenFones IMEI number.
Long story short, I no longer have an LTE based data plan. I was on AT&T chat for 2 hours as they tried to explain to me that:
- Data plans are based on your IMEI number.
- They can't change me back to the iPhone plan.
- Since the ZenFone is not an AT&T branded phone they can't guarantee LTE service anyway.
Then I mentioned that my iPhone SIM has been receiving LTE just fine in my OnePlus One for 2 months as I tried out Android. They didn't have an answer for that.
So they are taking my case to AT&T technical support to see if an LTE plan can be programmed for me. The employees try to tell me that the reason the phone is not getting LTE is because the phones IMEI number dictates the data plan, and so far, the data plan it dictates is only 3G.
If this is the case, then ASUS and AT&T need to work together, fast, to program in an LTE plan for ZenFone 2's. Otherwise my plan is to reprovision my iPhone then swapping sims.
Anyone else having luck with AT&T giving you an LTE plan to use on the ASUS ZenFone 2?
MENINBLK
Teacher
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14 Messages
7 years ago
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David606
Employee
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3.5K Messages
7 years ago
So the system is provisioning the appropriate 4G LTE plan for those devices to use LTE on the network. Even if it says unknown device it's still recognizing that IMEI as LTE capable. Whether or not it gets that from a specific tower is dependent on the bands it operates on.
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MENINBLK
Teacher
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14 Messages
7 years ago
SIM to the ASUS Zenfone2. The SIM was already provisioned for 4G LTE and
works just fine in the Zenfone2.
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David606
Employee
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3.5K Messages
7 years ago
Then if the IMEI is not recognized as LTE then someone can submit a ticket to have that IMEI group updated in the system. May take a bit but they will update it. AT&T is constantly monitoring non-branded phones on the network.
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MENINBLK
Teacher
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14 Messages
7 years ago
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David606
Employee
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3.5K Messages
7 years ago
Yes but the IMEI doesn't automatically get updated in a sweep.
It needs to be manually e-mailed to the backend team so they can update it.
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ConservoPatriot
Contributor
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1 Message
6 years ago
I just found the same issue and searched forums. after talking to several ATT tech supporters I got a guy who looked into the problem and said the issue is that the Zenfone 2's come with the US ATT LTE band locked or restricted somehow. he assured me that it is an easy fix now that he knows what the problem is. He said some other dept has to do the fix but that he would call me in 2 weeks to make sure it is done. I posted because no post I found seemed to explain the reason for the problem. Seems like Asus could fix that. what do I know.
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