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The Samsung Galaxy S24
Jedi71's profile

Contributor

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3 Messages

Thursday, May 21st, 2015 4:28 PM

AT&T LTE situation with US ASUS ZenFone 2 ZE551ML

Not having a micro SIM, and only the nano SIM from my iPhone 6, I went to the AT&T store to get provisioned over to a micro SIM.

 

There the associate decided, without my knowledge, to change my data plan based on the ZenFones IMEI number.

 

Long story short, I no longer have an LTE based data plan. I was on AT&T chat for 2 hours as they tried to explain to me that:

 

  1. Data plans are based on your IMEI number.
  2. They can't change me back to the iPhone plan.
  3. Since the ZenFone is not an AT&T branded phone they can't guarantee LTE service anyway.

Then I mentioned that my iPhone SIM has been receiving LTE just fine in my OnePlus One for 2 months as I tried out Android. They didn't have an answer for that.

 

So they are taking my case to AT&T technical support to see if an LTE plan can be programmed for me. The employees try to tell me that the reason the phone is not getting LTE is because the phones IMEI number dictates the data plan, and so far, the data plan it dictates is only 3G.

 

If this is the case, then ASUS and AT&T need to work together, fast, to program in an LTE plan for ZenFone 2's. Otherwise my plan is to reprovision my iPhone then swapping sims.

 

Anyone else having luck with AT&T giving you an LTE plan to use on the ASUS ZenFone 2?

 

 

Teacher

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14 Messages

8 years ago

AT&T's system should work just like any other cellular system. IMEI is just
to identify Manufacturer, Model and ID of your phone and make it
recognizable on the cellular network. If AT&T fat fingered a 3G for 4G when
entered into their database, then AT&T messed up the IMEI database entry.
If other cellular providers can use our IMEI and provide LTE without a
problem, then the LTE access is only lacking from AT&T and it's because
AT&T doesn't care enough to recognize that there is a problem, and they are
too lazy to research it and correct it instead of loosing customers. They
have plans that allow you to "Bring Your Own Phone" so they have to eat the
Zenfone2 whether it is AT&T branded or not... PERIOD

ACE - Sage

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118.3K Messages

8 years ago

@talkinggoat

 

There are 2 models of the Asus Zenphone 2 Laser, the 500 and 550, neither has more than 2 bands 2 and 5, for ATT LTE service.  

 

I don't see how it would help you get LTE on the regular Zenfone 2, which, if you have the correct model should get LTE as it has all 4 bands.

 

 

ACE - Expert

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23.9K Messages

8 years ago

The imei number includes codes that identify the phone and what networks it will work on.

Teacher

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14 Messages

8 years ago

When I run a check on my IMEI (imeidata.net) it comes back as...

VERIZON - Clean
AT&T - Not recognized
T-Mobile - Unknown
Sprint - Unknown
Cricket - Clean
Metro PCS - Clean
Telus - Clean
Telenor - Clean
Softbank - Not Recognized
AU KDDI - Not Recognized

There is no information other than manufacturer, model number and serial
number.

ACE - Expert

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23.9K Messages

8 years ago

what data do you get tho?

 

here is a nexus 5 I had laying around...  and I did blackout the serial number as I dont want the whole IMEI on there.  If its showing the LTE bands right it should work if its not that is on Asus.  The 2 kids I have in the house with Zen 2 are at there moms so I cant check myself.

 

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Teacher

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14 Messages

8 years ago

Manufacturer, Model Number & Serial Number.........
That's all...

ACE - Expert

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23.9K Messages

8 years ago

thats really interesting as it should show what the radios do in the phone.  I am going to dig deeper into it tonight since I have 20 plus phones on my desk right now.  I will run a huawai honor 5x to see what comes up on it.

Employee

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3.5K Messages

8 years ago

If you go to myAT&T and check the individual billing for the line and it says MOBILE SHARE VALUE 4G LTE or MOBILE SHARE VALUE 4G LTE W/ VVM then the provisioning is correct for LTE service..

 

If it says MOBILE SHARE VALUE SMARTPHONE then it's not.

 

If you have MSV 4G LTE (w/VVM) provisioned then the phone just isn't going to get LTE due to not having appropriate bands/freqs. There is a way for a rep to submit a case to have an IMEI group identified as an LTE device. Mobile Share Value Smartphone gets provisioned whenever an IMEI is not recognized.

 

 

Teacher

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14 Messages

8 years ago

My AT&T says MSV 20GB w/RO. I have 3 phones on the plan. My phone is listed
as unknown device. The other 2 are listed properly.

Employee

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3.5K Messages

8 years ago

Yeah that's the actual plan itself for all the device. 🙂

 

If you're look at the bill details for an individual lines (click the + next to where it says "Monthly Charges xx/xx/xx to xx/xx/xx") it will show the provisioned data plan for that line. For example my LG V10 has:

Mobile Share Value Smartphone 4G LTE w/ VVM  $40.00
 
We want to see what it shows for that individual line. Because if it's just Mobile Share Value Smartphone without 4G LTE (w/ VVM) then it's a provisioning issue and the system isn't allowing LTE. If it does show that and no LTE it's a bands/compatibility issue.
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