AT&T LTE situation with US ASUS ZenFone 2 ZE551ML
Not having a micro SIM, and only the nano SIM from my iPhone 6, I went to the AT&T store to get provisioned over to a micro SIM.
There the associate decided, without my knowledge, to change my data plan based on the ZenFones IMEI number.
Long story short, I no longer have an LTE based data plan. I was on AT&T chat for 2 hours as they tried to explain to me that:
- Data plans are based on your IMEI number.
- They can't change me back to the iPhone plan.
- Since the ZenFone is not an AT&T branded phone they can't guarantee LTE service anyway.
Then I mentioned that my iPhone SIM has been receiving LTE just fine in my OnePlus One for 2 months as I tried out Android. They didn't have an answer for that.
So they are taking my case to AT&T technical support to see if an LTE plan can be programmed for me. The employees try to tell me that the reason the phone is not getting LTE is because the phones IMEI number dictates the data plan, and so far, the data plan it dictates is only 3G.
If this is the case, then ASUS and AT&T need to work together, fast, to program in an LTE plan for ZenFone 2's. Otherwise my plan is to reprovision my iPhone then swapping sims.
Anyone else having luck with AT&T giving you an LTE plan to use on the ASUS ZenFone 2?