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Community Support

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15.2K Messages

Tuesday, September 5th, 2017 4:35 PM

AT&T Forum Help: No Signal & No Service – Restore Service On Your Android

Resolve Text Messaging, Call, and  Picture Messaging Issues

 

Restarting your device can resolve issues like:

  • Texts not sending
  • Not getting pictures
  • No signal or no service - search for network
  • LTE connection issues (Internet)
  • Dropped Calls
  • iPhone messages not going to Android 

To restart your device, just turn it off and back on. Have an Apple device? Visit our Apple Text & Call article. 

More Solutions to Try

Toggle Airplane Mode

Most devices have the option to place your device in airplane mode. Airplane mode while designed to power down while in the air, can help sync your phone or device to the nearest tower. 

Reset the network

  1. From the home screen, tap the settings icon.
  2. Scroll down and select General.
  3. From the general screen, scroll down and select reset.
  4. You will be taken to the reset screen. Select Reset Network Settings. Resetting the network deletes saved Wi-Fi Networks. 

Note: For specific instructions on how to reset your device, visit our Device How-To.Select your device's brand or model > Your Device > Tutorials > Troubleshooting > Reset Device 

Apple vs Android Messaging

When iMessage is in use, it may prevent Andriod users from receiving the message. This is because iMessage uses servers that do not communicate with AT&T. Try turning off iMessage and test.

Clear cache to text message

Go to Setting >Tap on Apps > Select Messages app > Tap Storage > Select Clear Cache.

Troubleshooting The Sim Card

Removing the SIM and placing back into the phone.

  1. Turn off the device
  2. Remove the SIM card (Use the SIM Removal Tool that came with the phone)
  3. Clean it with a soft cloth
  4. Place the SIM back into the phone.
  5. Power it on and test.

If you see dirt or dust in the SIM Slot, we recommend using a product like Air Duster to remove it.

If the SIM looked damaged, chat with our teams to order a replacement.

Things To Know & Links To Bookmark 

If the steps above do not work, try our Wireless Support page! Our Device How-To also has a lot of great information!  If service is still down after performing the above, we may need to perform a back-end fix, chat with us to get this done.  

 

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Teacher

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8 Messages

4 years ago

We live in Antelope, California and for the last few months, we have not been able to make calls from inside our home. Even if we get outside the house, the signal is so low, 3 out of 5 calls get dropped in the middle of the conversation. 

If AT&T can't provide a service, are we entitled for reimbursement ? 

We reported it to ATT representative and all they have to say is "Sorry". . 

Teacher

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8 Messages

4 years ago

We live in Antelope, California and for the last few months, we have not been able to make calls from inside our home. Even if we get outside the house, the signal is so low, 3 out of 5 calls get dropped in the middle of the conversation. 

If AT&T can't provide a service, are we entitled for reimbursement ? 

We reported it to ATT representative and all they have to say is "Sorry". . 

Contributor

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1 Message

3 years ago

Frederick Maryland. It's August 12, 2019 and I've been having issues with my phone for about a week now. It keeps losing service and I have to turn it off and on several times for it to work. I freak out when my child cannot get in contact with me because of the issue with this service. This is rediculous. What am I paying for when my service is glitching like this?

Contributor

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2 Messages

3 years ago

Why can I not make a call or send a messege if I do t have 4g network with at&t anymore 

New Member

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1 Message

3 years ago

Samsung Galaxy 7, I can receive group messages but cannot respond to the group as others in the group can. Pressing send has no effect. One to one messaging is working fine. Both sending and receiving.

I have:

Ensured Group conversation is on.

Turned phone off and back on.

Cleared cache and storage.

Reset network

Removed and cleaned sims card.

What next????

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