AT&T cannot or will not unlock my phone, but fully elegible based on their criteria ?!
I recently bought a brand new phone for work, but it will not update with latest Android security patches. Called my manufacturer's support (LG), and they explained AT&T need to unlock the phone for this first. Then my long AT&T crusade started...
Contacted AT&T phone support, we went through the unlocking procedure and got my first denial because my account "has a past due or unpaid balance". This is not possible as I don't even have an AT&T account, and fulfill all the unlock eligibility criteria.
Second call to support, this one lasted half an hour, and the final suggestion was to reformat completely my phone... not an option after having spent 3 days installing and configuring my apps. Additionally the rep was not even sure this would actually work. My second unlock request was then denied again because of "certain (obscure) AT&T guidelines"...no more explanations !
Lastly my third and final unlock attempt failed as they I "tried to unlock this device too many times. Wait 30 days and then submit a new request". So my nightmare continues... Can anyone please help me ?
Many thanks and seasons' greetings !
Couple of unlock references to help here if needed: NUL818544744112, NUL422644749105