Skip to main content
AT&T Community Forums
Announcements
Learn how to Get the iPhone 12 Now!

Contributor

 • 

2 Messages

Tue, May 24, 2016 9:38 PM

Att blackberry Priv security won' t update.

I have a ATT Blackberry Priv that is unlocked and won't update the security patch. The last update failed and stuck on the Feb 1, 2016 update. I reset the phone and still no updates. Any ideas?

Responses

Accepted Solution

Official Solution

ATTMobilityCare

Community Support

 • 

15.2K Messages

4 years ago

 
Thank you for posting your question. We know how important it is to get security updates and we’ll be happy to help!
 
The newest build number is AAE599 and was released May the 10th.
 
Please keep in mind you’ll need to have AT&T service and be in the AT&T network area to receive the update.
 
If this is the case and you’re still not able to install the update even after the factory reset, please private message  me and provide your name, the error you’re receiving when attempting an update and a good contact number.
 
We look forward to hearing from you!
-JP, AT&T Social Media Manager

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

4 years ago

The phone updated today successfully to AAE599. Thanks

Get started...

Ask a new question