Att blackberry Priv security won' t update.

I have a ATT Blackberry Priv that is unlocked and won't update the security patch. The last update failed and stuck on the Feb 1, 2016 update. I reset the phone and still no updates. Any ideas?

Responses

Accepted Solution

Official Solution

ATTMobilityCare

Community Support

•

15.2K Messages

8 years ago

Hi @Masishere !

Thank you for posting your question. We know how important it is to get security updates and we’ll be happy to help!

The newest build number is AAE599 and was released May the 10^th.

Please keep in mind you’ll need to have AT&T service and be in the AT&T network area to receive the update.

If this is the case and you’re still not able to install the update even after the factory reset, please private message me and provide your name, the error you’re receiving when attempting an update and a good contact number.

We look forward to hearing from you!

-JP, AT&T Social Media Manager

0

Masishere

Contributor

•

2 Messages

8 years ago

The phone updated today successfully to AAE599. Thanks

0

AT&T Community Forums

Masishere

Att blackberry Priv security won' t update.

ATTMobilityCare

Masishere

Did this help you?

Masishere

Att blackberry Priv security won' t update.

ATTMobilityCare

Masishere

Related Conversations

Did this help you?

Tags