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Tutor

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4 Messages

Fri, May 10, 2019 12:34 PM

Att axia

My phone keeps powering on and off on its own. It is fully charged and is only 2 days old. 

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ATTHelp

Community Support

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132.7K Messages

a year ago

Good morning @Gmwljw,

 

Allow us to lend a helping hand. When turning the phone back on is the battery still fully charged? How long are you able to use your phone before it dies? Thank you. 

 

Makaela, AT&T Community Specialist.

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Tutor

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4 Messages

a year ago

It is fully charged when it happens or not charged either way it happens
Brand User
ATTHelp

Community Support

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132.7K Messages

a year ago

Thanks for your reply @Gmwljw!

 

Are you able to remove the battery, re-insert and then power on the device? Have you tried a different charger to test the cellphone's response? What device brand/model your are currently using?

 

Dwight, AT&T Community Specialist

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Tutor

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4 Messages

a year ago

Att axia, can not remove battery, using original charger.
Brand User
ATTHelp

Community Support

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132.7K Messages

a year ago

Hi @Gmwljw,

 

Thank you for letting us know. If you are unable to remove the battery, we encourage you to use our Troubleshoot & Resolve tool for some basic options. You'll need to select your device to begin. Then, you can select Power and battery beneath Device/software issues. The steps will run you through a series of checks, to see what may be causing this issue with your device. Please let us know if this helps!

 

Collin, AT&T Community Specialist

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Tutor

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4 Messages

a year ago

Did all that to no avail.
Brand User
ATTHelp

Community Support

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132.7K Messages

a year ago

Hello, @Gmwljw,

 

We'd love to help with this. You'll want to see if your device is covered by insurance or warranty. If you picked up the Axia in a store, you may need to return to the store if it's covered by warranty. If you have insurance on the device, you'll need to call Asurion at 888.562.8662.

 

Have a great week!

 

James, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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