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Contributor

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1 Message

Thu, May 12, 2016 6:51 PM

ATT Android Update for HTC One (M8)

I have attempted twice download and install the newest update for the HTC One M8 from ATT, and both time the installation has failed.  Is there a known issue with this update, or is this a problem specific to my phone?

Responses

wldcat65

Tutor

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6 Messages

4 years ago

I was just told by JR from AT&T that the current release for the HTC one M8 is not Marshmallow. The most current release is 5.0.2.

mbcastle

Teacher

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4 Messages

4 years ago

The new release is most certainly Marshmallow (6.0). BTW, after factory resetting my phone and successfully installing the AT&T update, I decided to unlock the boot loader and install a custom recovery and ROM. Now I'm running 6.0.1 instead of 6.0 and no AT&T bloatware. If you factory reset you might consider this route since you'll have set up the phone again anyway.
wldcat65

Tutor

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6 Messages

4 years ago

I wish someone from AT&T would chime in here. I still have not seen the download. This is what the tech told me yesterday 5/14/2016.

 

hk381p : We have it for the LG, Samsung devices and its coming soon for the HTC and the Motorola devices.

Tim : I was told it was on the 12th. And my phone did update but did not install due to the phone memory being full

hk381p : We released this update on the 12th Android Version: 5.0.2
Software Version: 4.28.502.8
Baseband Version: 4.0.U605761@60113A_40.56.C33074.00_F
Kernel Version: 3.4.0-g324264eand@AABM #1 SMP PREEMPT
Build Number: 4.28.502.8 CL511189 release-keys
File Size: 77MB.

hk381p : But I can tell you the Marshmallow is coming very soon.

Voyager

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3 Messages

4 years ago

That rep doesn't know what they are talking about. Here's Mo Versi's tweet stating it's Marshmallow released on the 12th.

 

https://twitter.com/moversi/status/730463993400156160

 

Voyager

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3 Messages

4 years ago

Finally got mine updated this morning.  Tried a few times over the weekend with no updates available messages.  Tried this morning around 8am EST, told me there was an update.  Downloaded the 1GB file and updated without a hitch, makes me think there was some issue with sending the OTA updates or took the file down for it to all of a sudden re-present itself this morning.

 

Brings my phone to Android 6.0

HTC Sense 7.0

Software 6.20.502.5

 

 

Voyager

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3 Messages

4 years ago

Were you clearing data on the Htcdm app to get that 24h counter to go away?

Sceleratis

Tutor

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6 Messages

4 years ago

Checked for an update a minute ago and it is now downloading, fingers crossed it works this time. If you are like me and kept setting the date forward to check for the update just clear htcdm apps' data (there are two for me)

Edit: after taking all day to DL for whatever reason; it failed again
smcphee723

Tutor

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8 Messages

4 years ago

I don't know about that space thing. I have over 10gb available, and my wife has over 18! Still fails on both phones...
David606

Employee

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3.5K Messages

4 years ago

Apparently it's a known issue currently. Call up tech support and they will
submit a case to have it rectified 🙂
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

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19.2K Messages

4 years ago


@David606 wrote:
Apparently it's a known issue currently. Call up tech support and they will
submit a case to have it rectified 🙂

@David606

 

yeah so much for testing and more testing right?  There is no excuse for a bug like this one!  This is the reason ATT needs to get a beta testing community going.  Power users sign a NDA and get updates to test.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Sceleratis

Tutor

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6 Messages

4 years ago

Welp, based on the solution I guess it's time to just factory reset then...

Tutor

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4 Messages

4 years ago

Well, this message from AT&T says we only need a bit more than 1 gb memory to enable this update to install. I have much more than that available and the install still fails after the OTA download. HTC and AT&T need to figure this out FAST because their solution is not a solution.

Contributor

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2 Messages

4 years ago

So the best solution these two companies can come up with, is to tell user to reset their phone?!?!

pgrey

ACE - Master

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3.4K Messages

4 years ago

If it were me, I'd just go with that suggestion to sideload.  I know there's all that "at your own risk" verbiage, but really it's a pretty benign process.  

This gets around all the problems with the memory constraints, since the stock HTC solution only requires ~1GB, total.

It's easy enough to back up all your data/settings/apps, with Android anyway, in case anything goes awry...

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

4 years ago

As other people have mentioned, you have to have at least 16gb (I had 18 gb) of open memory to have it work.  AT&T needs to change their instructions to say that the download is 1GB, but that you have to have 16GB+ of open memory for it to work.  What they should do is a memory check before it downloads and let people know they need more memory so they don't waste time like we did to figure this out!

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