The Samsung Galaxy S24
Manasponge's profile

Contributor

 • 

1 Message

Thursday, May 12th, 2016 6:51 PM

ATT Android Update for HTC One (M8)

I have attempted twice download and install the newest update for the HTC One M8 from ATT, and both time the installation has failed.  Is there a known issue with this update, or is this a problem specific to my phone?

Accepted Solution

Official Solution

Community Support

 • 

15.2K Messages

8 years ago

Hello Community and @Manasponge

 

Thank you so much for the great questions, and feedback regarding this update.  It seems that many of you have been able to successfully download the newest Marshmallow OS for the M8 and M9, but if you are still having issues, please see the info below.

 

M8 Release Details

 

M9 Release Details

 

We have heard the feedback about the large requirement of free space needed for the install and have sent this to HTC.  At this time, HTC has advised that the free space required to download M8 and M9 are 1212.5MB (M8) and 1552.88MB (M9). 

 

Once the package is downloaded, the installation requires 150MB (which was already reserved during FOTA download).

 

Although not supported by AT&T, HTC has advised that customers can sideload the update to bypass the large storage requirement. 

 

Here is the link for your information:

Please contact HTC if you have any questions regarding the below information. Sideloading will wipe your device and restore to factory settings.

M8 - http://www.htc.com/us/support/htc-one-m8-att/news/.

M9 - http://www.htc.com/us/support/htc-one-m9-att/news/

 

If you have other Marshmallow related questions, please join the discussion.  We will announce all future Marshmallow info here.

 

Tim, Community Specialist

Teacher

 • 

4 Messages

8 years ago

Same issue for me as well.

Tutor

 • 

4 Messages

8 years ago

Same, also tried twice. Phone is not rooted/unlocked in any way. I did turn on the 'developer menu', but didn't adjust anything within. Phone was connected to computer via USB during the first attempt, but was not actively transferring any data.

 

I'm going to factory reset the phone and try once more... not sure what else to try.

Tutor

 • 

4 Messages

8 years ago

A post on reddit has suggested clearing up local space can help- a user mentioned that when they had 10GB of internal space available, the install failed twice. They cleared an additional 6GB and said the update worked after that.

Employee

 • 

3.5K Messages

8 years ago

Try clearing the cache partition on your device and try again:

 

https://www.androidpit.com/how-to-clear-the-cache-on-the-htc-one-m8

 

 

Teacher

 • 

4 Messages

8 years ago

Clearing the cache did not make a difference for me.

Contributor

 • 

1 Message

8 years ago

It failed for me as well twice. ATT should fix this ASAP....waste of time and energy

Teacher

 • 

10 Messages

8 years ago

E: missing bitmap oem_unlock_bg
(Code -1)
E: missing bitmap oem_unlock_bg_yes
(Code -1)
E: missing bitmap oem_unlock_bg_no
(Code -1)
E: find no match PARTITION: for package path @/cache/recover/block.map
Finding update package...
Opening update package...
E: failed to map file
Installation aborted.
E: find no match PARTITION: for package path /data/medai/0/pt.zip
E: unknown volume for path []
E: can't mount
E: failed to open last_install: Device or resource busy
Finding update package...
Opening update package...
E: failed to map file
E: failed to match PARTITION: for package path /sdcard/ptt.zip
E: unknown volume for path []
E: can't mount
E: failed to open last_install: Device or resource busy
Finding update package...
Opening update package...
E: failed to map file

ACE - Expert

 • 

23.9K Messages

8 years ago

now everyone having trouble do you have this patch installed?

 

htc.PNG

1 Attachment

Tutor

 • 

8 Messages

8 years ago

Same problem.  Pushed OTA automatically and failed.  Used the Software Update check and it did the same thing.  Took over 2 hours to download both times and I have a 300 mbps internet connection.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.