Apps not working on Samsung Galaxy S8 Active

Hi @ajolie2323 and Community,

Google has identified the issue with being unable to open your apps, and has determined a solution.  Customers will need to update the Android Systems WebView to version 89.0.4389.105, and Google Chrome to the latest version. Both are available on the Google Play Store.

Updating Android System WebView and Google Chrome Via Google Play Store should resolve the issue for all users.

1. Navigate to Play Store app
2. Search for Android System WebView
3. Select the "Update" option
4. Repeat these steps for Google Chrome

Thanks

Tim, AT&T Community Strategy

I started having the exact same issues this afternoon with my Samsung Galaxy S8 Active.  A few apps work like Facebook but the majority crash within a few seconds of opening.  After spending a while trying to figure something out to no avail I mentioned it to my wife and she said her email also started crashing and she has an Samsung Note 8.  Sorry no answers for you but you aren't the only one. 

Just found this link:

Surprise app crashes are plaguing tons of Android users: Here's how to fix them (androidpolice.com)

My Galaxy note 9 has had most of the apps not working and I have done everything you have as well. 

The method detailed in the above link worked for me.

Since the latest update I can't use any apps.  They keeps crashing or won't open.

I have some apps that I use alot that won't open anymore they try to but then it goes right back to the homescreen. They do stay on in the background though which is wierd. I have not downloaded any new apps since the update and that is when it started. Any info or trucks for this?

Hi @ajolie2323 @guapoaz @EspHope11 

Thank you for posting. Please check if there are any updates available from the Play store today. Specifically, you want to look for updates for the Android System WebView and Chrome. You might need to restart your device after the update, but from what I see, this is an official fix from Google.

Thanks,

Dmitriy

Android System WebView was disabled on both mine and my wife's different versions of Samsung S8s.  We had to uninstall updates for Chrome in order to get the phones functional again.

@guapoaz 

It's a good point. There are actually updates for both, the WebView and Chrome out there, so it's fair to say both need to be updated. Thanks, I'll add it to my post above.

Dmitriy

I followed directions to go uninstall the updates but unfortunately I had already force stopped the WebView and there was no option to do anything else. I couldn’t even uninstall the app as an option. So I’m taking my phone in to see how to reactivate the WebView in order to proceed which the steps mentioned above.

Says the latest updates are there but keeps crashing!