Contributor
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2 Messages
Approved but Blank Unlock Code after 2 weeks?? Please help
Hi,
I requested to unlock my phone from AT&T on March 8th. and then:
March 8th (1:31PM)
Received email "Your request to unlock an AT&T device is pending"
Request number: NUL322888336186
March 10th (11:20AM):
Received email "We're processing your request to unlock your AT&T device
Request number: NUL322888336186
March 15th (12:36PM)
Received email "We've approved your request to unlock an AT&T device)
Request number: NUL322888336186
However, THERE'S NO UNLOCK CODE
March 15th (in less than an hour at 1:39pm)
Received another automatic email stating "We're processing your rquest to unlock your AT&T device"
Request number: NUL322888336186 (SAME REQUEST NUMBER~~)
Today is March 21st, and I have not yet gotten anything.
Please help,
Thanks.
ATTHelp
Community Support
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196K Messages
5年前
Hi there @cassie.sweety89,
It’s a good thing you’ve stayed on top of this device unlock. We recently had an issue with the website and a large amount of unlocks were denied or not given correct information. You definitely came to the right place looking for help.
I want to see if your request is being affected by this. I appreciate you sharing the details you have. I’m going to send you a private message to take a look at your account, and get some further details about this request. Please keep an eye on your Forum’s Inbox.
I look forward to working with you, and I hope you enjoy the rest of your day.
Larry, AT&T Community Specialist
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