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cassie.sweety89's profile

Contributor

 • 

2 Messages

Tue, Mar 21, 2017 11:48 PM

Approved but Blank Unlock Code after 2 weeks?? Please help

Hi, 

 

I requested to unlock my phone from AT&T on March 8th. and then:

 

March 8th (1:31PM)

Received email "Your request to unlock an AT&T device is pending"

Request number: NUL322888336186

 

March 10th (11:20AM):

Received email "We're processing your request to unlock your AT&T device

Request number: NUL322888336186

 

March 15th (12:36PM)

Received email "We've approved your request to unlock an AT&T device)

Request number: NUL322888336186

However, THERE'S NO UNLOCK CODE

 

 

March 15th (in less than an hour at 1:39pm)

Received another automatic email stating "We're processing your rquest to unlock your AT&T device"

 

Request number: NUL322888336186 (SAME REQUEST NUMBER~~)

 

Today is March 21st, and I have not yet gotten anything. 

Please help,

 

Thanks.

ATTHelp

Community Support

 • 

196K Messages

5年前

Hi there @cassie.sweety89,

 

It’s a good thing you’ve stayed on top of this device unlock.  We recently had an issue with the website and a large amount of unlocks were denied or not given correct information.  You definitely came to the right place looking for help.

 

I want to see if your request is being affected by this.  I appreciate you sharing the details you have.  I’m going to send you a private message to take a look at your account, and get some further details about this request.  Please keep an eye on your Forum’s Inbox.

 

I look forward to working with you, and I hope you enjoy the rest of your day. 

 

Larry, AT&T Community Specialist

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