AT&T Community Forums

Android users cannot receive messages

I cannot send any Android user any kind of mms or file. It says not delivered. I tried to force stop and restart. I done all the clicking the iMessage and resetting the setting and it still won’t do it. I was on chat with someone from Apple for over an hour and they couldn’t figure it out. I called At&T and they couldn’t figure it out. It’s annoying. I noticed it after one of the upgrades but I thought that it was just a one time thing, but no, few months later it’s still happening!

This conversation has been merged. Please refer the main conversation:

Cannot send or receive pictures in Messages MMS

Responses

ATTHelp

Community Support

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225.6K Messages

3 years ago

Hi @Jayjaytowner,

Thanks for reaching out! Allow us to assist.

Please let us know what iPhone you have specifically, and the current iOS on your device. Next, let us know if this issue is happening in a group text, or are you unable to send texts to Android users individually? You mentioned that you basically troubleshoot the iMessage; what did you try exactly? When you say you reset the setting, was that the network settings on your phone? Or, was that related to the iMessage?

If you haven't reset your network settings, that's the first thing we'd like you to do. We look forward to your response!

Collin, AT&T Community Specialist

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J

Jayjaytowner

New Member

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4 Messages

3 years ago

I have an iPhone 11 14.4.2 ios. This is happening in both group and individual messages. I did a iMessage reset and a phone reset, a few times. I have talked to Apple a few times and At&T on several occasions and At&T said that this was happening across the network and that it would be fixed 3 days ago, but it’s not! I have been walked through the same troubleshooting content to the point of knowing what to do before they ask! This is the only way I can talk to some of my kin and I can’t send pics or anything to them.

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ATTHelp

Community Support

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225.6K Messages

3 years ago

Thank you for reaching back out to us @Jayjaytowner !

For the current messaging issue that you have been experiencing, a common fix for this would be for the user to Deregister iMessage from their device. Doing this will remove your number from iMessage services, which will in turn give your text messaging system the ability to function as expected, when dealing with non-iPhone devices.

You can Deregister iMessage Online or by turning off iMessage in Settings.