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Tutor

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5 Messages

Sun, Aug 19, 2018 2:03 AM

Android Update Not Working LG G Pad 7.0

I have an original GPad (V410) that was on AT&T for 2+ years and never received and update. After going overseas, I unlocked it, but I am currently back in the U.S. and using AT&T Prepaid service with this device. My Android version is getting outdated to the point that my banking apps are no longer supporting it, so I tried to update it manually via the system menu, which just says "receiving data..." and does nothing else. I went to the LG site as suggested in another thread, but the LG site says it can only be updated through AT&T over the air. Thank you for helping me update my system so that I can continue using my banking apps (and much more) 🙂

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Brand User
ATTHelp

Community Support

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140.4K Messages

2 years ago

Hello @sstern,

 

We'd be more than happy to assist you with updating your device's software. You can Learn how to update the software of the LG G Pad 7.0 LTE (V410) here. If you're still having issues, you can use our Troubleshoot & Resolve Tool to fix software update issues. Simply select your device and the issue, then follow the helpful steps to find a solution. Let us know if this helps.

 

Sean, AT&T Community Specialist

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Tutor

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5 Messages

2 years ago

Hi Sean,

I used both of those resources before making my post initially, and nothing
has worked so far. When I go to update, it just says "receiving data..."
and then nothing else happens. I couldn't find a solution via the standard
trouble shooting either. Thanks again for any help!
Brand User
ATTHelp

Community Support

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140.4K Messages

2 years ago

We recommend contacting LG support for information and advice. Also when using our Troubleshoot and resolve tool. Please select your device then software update. This will allow you to walk through troubleshooting steps for your specific issue. Thank you.

 

Makaela, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

2 years ago

I contacted LG support and t said they have no way to send me the update. How can I get the update sent from AT&T?

Tutor

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5 Messages

a year ago

Troubleshooting doesn't help. It just says to call AT&T. I did so and they were unable to help, and I also went into the store and they didn't know how to flash it for me. My tablet just says that it is up to date, when it is still at the original version of Android that it came with 4.4.2 KitKat. I can't use any of my banking apps or even Netflix without updating the Firmware. Thanks for any actual help.

Tutor

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5 Messages

a year ago

Issue still hasn't been resolved.

GLIMMERMAN76

ACE - Expert

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20.7K Messages

a year ago


@sstern wrote:

Troubleshooting doesn't help. It just says to call AT&T. I did so and they were unable to help, and I also went into the store and they didn't know how to flash it for me. My tablet just says that it is up to date, when it is still at the original version of Android that it came with 4.4.2 KitKat. I can't use any of my banking apps or even Netflix without updating the Firmware. Thanks for any actual help.


Even if you get the update it only goes to 5.0.2 and that wont help you.  The last update sent to that tablet was on Jun 1 2017..  Since your outside the USA your not going to get updates at all as you have to be here in the USA and a ATT customer to get them.

 

 

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