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ATTKevin
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Former Employee

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408 Messages

Thu, Mar 24, 2016 8:25 PM

Android Play Store won’t load or download apps

Having a problem loading the Play Store on an android phone or tablet? Check out the following tips to get this issue resolved.

 

There’s nothing more frustrating than trying to check out that awesome new app only to discover that your Play Store isn’t loading. I’ve personally had this happen on a few Android devices with the main culprits being ones I haven’t used in a while.

 

Fortunately, I’ve found there’s a simple solution that resolves this issue in almost every case.

Accepted Solution

Official Solution

ATTKevin

Former Employee

 • 

408 Messages

6 y ago

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When the Google Play Store isn’t loading, this most commonly occurs due to a difference in the time that your device is reporting, and what the server thinks is accurate. To fix this, we need to update the date and time on your device.

 

  1. Open your device's main Settings app.
  2. Touch Date and time.
  3. If you see "Automatic date & time" and "Automatic time zone," uncheck them.
  4. Manually change the date and time so that they are wrong.
  5. Tap the Home Screen button.
  6. Go back to your Date and time settings (repeat steps 1 & 2).
  7. Manually change the date and time, so that they are correct.
  8. Re-check the boxes for "Automatic date & time" and "Automatic time zone."

 

 

After running through these steps, you should now be able to access the Play Store. If you need additional assistance, check out Google’s troubleshooting guide.

 

Sound off in the thread below. Has this happened to you? Did this help solve your issue? Let me know!

 

-Kevin, AT&T Community Specialist

New Member

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1 Message

no it did not work. Still says download pending. Now what?

Contributor

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2 Messages

5 y ago

Still get a message that app will load soon. The time change didnt work

Contributor

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1 Message

4 y ago

Nope didn't work for me either 

tim horton

Professor

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1.3K Messages

4 y ago

Try these steps:

Force close play store

Reboot phone

Clean play store cache

Clean play store data

Uninstall and reinstall play store

Tutor

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4 Messages

4 y ago

I uninstalled an app and can not reinstall it because of the original problem with installing issues so I don't think it would be a good idea to uninstall the play store app. 😒

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