For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
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New Member

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1 Message

Friday, January 7th, 2022 2:39 PM

Alcatel 5059R won't receive texts after software update

Made the mistake of letting a software update run and now I'm not receiving texts.  This is a phone AT&T sent to me when they shut down my previous one a few months ago and it has been nothing but trouble.  Can I back up to yesterday before the software "update"?  Or is there another fix?  I've been a LONG time paying AT&T customer.  I don't need a top of the line phone, but I need one that works and they've sent me this headache.  Seriously considering switching providers after all this if it doesn't get fixed.  Thanks.

Android version 8.1.0

Kernel version 4.4.95

Community Support

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231.4K Messages

2 years ago

We're here to help you retrieve your messages,

 

It's best to keep your device software up to date to make sure you have the latest features and device protection options. We're sorry to find out that you're unable to receive text messages after your latest update. First, power your device off/on after about 30 seconds. Next, let's run a troubleshooting session on your device to help discover any technical or service errors keeping you from your texts. Also, this tool will share our top personalized solutions. Just navigate to our wireless support webpage and sign in to start. Let us know what results you receive.

 

Thank you for reaching out to AT&T Community!       

 

Jonye, AT&T Community Specialist

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